Happy77 Privacy Policy

1. Introduction & Applicability

Welcome to the happy77 ("we", "us", "platform") Privacy Policy. This Privacy Policy explains to you ("member", "user") how happy77 collects, uses, stores, and protects your personal information. We believe that transparency is the foundation of a trusted relationship.

This policy applies to happy77's website, mobile version, and all other digital channels. It takes effect from the moment you register, play games, or use any of our services.

• This Privacy Policy was originally written in Bengali; however, the English version shall prevail in the event of any legal dispute.
• The date of any policy update will be noted on this page.
• Contact our support team for any questions.

2. What Information We Collect

When you create an account and use our services on happy77, we collect various types of information. The purpose of this data collection is always to improve our services and ensure your security.

A) Information Collected at Registration

• Full Name & Date of Birth
• Email Address & Mobile Number
• Current Address & Country
• Preferred Payment Method

B) Information Collected During KYC Verification

• Photo of National ID or Passport
• Selfie or Liveness Verification
• Utility bill or bank statement (for address verification)

C) Automatically Collected Information

• IP Address & Device Type
• Browser Type & Operating System
• Time and Duration of Platform Visits
• Data Related to Gaming Behavior & Preferences
• Cookie & Local Storage Data

3. How Your Information Is Used

Happy77 uses your information for specific, defined purposes. We never use your data for unnecessary or unclear reasons. The key uses are listed below.

• Service Delivery: Account creation and management, ensuring gaming services, and payment processing.
• Identity Verification: Managing the KYC process to verify your age and identity.
• Security: To detect fraud, money laundering, and multiple accounts.
• Contact: Account updates, transaction confirmations, and customer support.
• Marketing: Sending you offers and promotions tailored to your preferences (with opt-out option).
• Legal Obligations: Providing required information to regulatory authorities.
• Responsible Gaming: Identifying problematic gaming behavior to provide the right support.
• Service Improvement: Analyzing user experience to improve the platform.

4. Data Sharing & Disclosure

Happy77 never sells your personal information to third parties. However, limited data may be shared in certain specific circumstances.

Lawful Grounds for Sharing Information

• Payment Processor: To process transactions with bKash, Nagad, Rocket, or banking partners.
• KYC Partner: Approved third-party services are used for identity verification.
• Cybersecurity: Limited data shared with security experts for fraud prevention.
• Legal Compliance: Sharing data as required by court order or regulatory authority.
• Business Transfer: As part of our assets in the event of a merger or acquisition.

5. Cookies & Tracking Technologies

In accordance with happy77's Privacy Policy, we use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help enhance your browsing experience.

Cookie Types

• Essential Cookies: Essential for core platform functionality. Used to maintain login sessions and ensure security.
• Functional Cookies: Helps remember your preferences such as language, theme, and similar settings.
• Analytics Cookies: Helps improve our services by analyzing platform usage.
• Marketing Cookies: Used to show you ads and offers relevant to your preferences.

You can disable cookies through your browser settings. However, disabling certain essential cookies may limit access to some features of the platform.

6. Data Security Measures

Happy77 uses industry-standard security technologies to protect your information. Our security measures are continuously updated to guard against the latest cyber threats.

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data stored in our database is protected with AES-256 encryption.
• Two-factor authentication (2FA) is available to secure your account.
• Regular security audits and penetration testing are conducted.
• Automated alerts are sent for suspicious logins or transactions.
• Employee access to information is controlled on a need-to-know basis.

7. Your Data Rights

Happy77's Privacy Policy grants you several important rights over your personal information. We respect these rights and are committed to fulfilling your requests as promptly as possible.

• Right to Access: You can find out exactly what information of yours we hold.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request that the use of your data be restricted in certain circumstances.
• Right to Portability: The right to receive your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

8. Data Retention Period

Happy77 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of the active account and a minimum of 5 years after closure.
• Financial Transaction Details: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 3 years after account closure.
• Cookie Data: Depending on the cookie type, cookies expire at the end of your session or within 30–365 days.
• Support Conversations: Up to 2 years after last contact.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

9. Protection of Minors

Happy77 strictly does not provide services to anyone under 18. In line with our Privacy Policy, we do not knowingly collect any information from minors.

• Age verification is mandatory at the time of registration.
• Age is confirmed through the KYC process when there is any doubt.
• If a minor is identified, the account is closed immediately.
• Any information collected from a minor will be deleted without delay.

10. Privacy Policy Changes

Happy77 may update this Privacy Policy from time to time. Changes take effect as soon as they are published on this page. For significant changes, we will notify you in advance by email.

• The date of any policy change will always appear at the top of this page under "Last Updated".
• For significant changes, a pop-up notification will be displayed via email or on the platform.
• Continued use of the platform after updates constitutes acceptance of the revised policy.
• You have the option to close your account if you do not accept the updated policy.

11. Contact Us

If you have any questions, concerns, or wish to exercise your data rights under this Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to assist you.

• Email: [email protected]
• Support Hours: 24 Hours / 7 Days
• Response Time: Typically within 24–48 hours